Methodist Le Bonheur Germantown Hospital specializes in quality care, including cardiovascular services and minimally invasive surgery. The Women's & Children's Pavilion provides maternity services, childbirth classes, prenatal education, labor and delivery and a Level-III neonatal intensive care unit (NICU).
Amenities & Hours
ATM
Main Lobby
Food and Dining
Dining Room
Main Hospital, Floor 1
Hot meals served at the hours listed below. Snacks, drinks, grill items and salad bar available anytime.
Dining Room Hours: Monday – Friday
General Hours: 7:00 a.m. – 7:00 p.m.
Breakfast: 7:00 a.m. – 10:00 a.m.
Lunch: 11:00 a.m. – 2:30 p.m.
Dinner: 4:00 p.m. – 7:00 p.m.
Dining Room Hours: Weekends
General Hours: 8:00 a.m. – 7:00 p.m.
Meal times are the same as during the week, with the exception of breakfast from 8:00 a.m. – 10:00 a.m. The grill closes at 4:00 p.m. during the weekend.
The Pavilion Bistro
Women’s Pavilion, Floor 2
Smoothies, gourmet coffee drinks and grab and go items.
Monday – Friday: 7:00 a.m. – 7:00 p.m.
Weekends: 8:00 a.m. – 7:00 p.m.
Gift Shops
The Lobby Gift Shop
Main Hospital Lobby
Monday – Friday: 10:00 a.m. – 5:00 p.m.
Weekends: 10:00 a.m. – 2:00 p.m.
The Pavilion Gift Shop
Women’s and Children’s Pavilion Lobby
The Women’s Boutique inside the Pavilion Gift Shop offers lactation support products and pump rentals for new mothers.
Monday – Saturday: 10:00 a.m. – 5:00 p.m.
Internet Access
Free WiFi is available. Access for the WiFi Network is:
Username: 1Visitor
Password: welcome
Parking
Visitors can park in any hospital lot for free. There are lots on all sides of the hospital and parking garages on the north (Poplar Ave.) side of the hospital and behind the Women’s & Children’s Pavilion.
Security
901.516.6660 or 901.516.6530
Emergencies: 901.516.7767
Security and Escorts
Except for the Emergency Department Entrance, doors are locked from 9 p.m. to 5 a.m. You may request a security officer to escort you to your car. Please dial “0” and ask the hospital operator for assistance. For your safety, security services are available 24 hours a day.
Vending
Snack and drink machines are located on most floors. The nursing station will be able to assist you with the nearest location.
Visitor Hours
Hospital Rooms
8:30 a.m. to 9 p.m.
Hours may vary on some units and floors. Please check with the nurses’ station if you have questions. Children under 12 should be accompanied by an adult and should check in at the nursing station.
Critical Care Unit
The critical care (ICU) unit does not have visiting hours, and family and friends are welcome. Please ask a Critical Care Representative for the latest guidelines on visiting the Critical Care Unit: 901.516.5290
Methodist Le Bonheur Germantown Hospital is a 309-bed hospital that offers a wide array of services including an Emergency Department, renowned obstetrics and maternity program with a Level III neonatal intensive care unit (NICU), complete surgical services and comprehensive cardiac services. The hospital also features an inpatient pediatric unit and emergency services operated under the exact standards of Le Bonheur Children's Hospital. Methodist Germantown is proud to have received the following awards: U.S. News and World Report Best Hospital for Orthopedics, designated Primary Stroke Center by the Joint Commission, highest rating for High-Risk Obstetrical Program from the Memphis Business Group on Health, and The Women's and Children's Pavilion earned Leadership in Energy Efficient Design Gold Certification by the U.S. Green Building Council.
24-hour Emergency Care for Children and Adults
Our Emergency Department operates 24 hours a day, seven days a week. The Emergency Department features a certified Chest Pain Center, a dedicated area for those who need immediate help with chest pain.
As part of the Le Bonheur Pediatric Emergency Network, the Emergency Department is specially staffed and trained to care for sick and injured children. The dedicated pediatric area offers equipment designed for children.
Robotic Surgery
Robotic surgery, featuring the da Vinci Si HD Surgical System, is now available at Methodist Germantown. Robotic surgery offers many benefits to patients, including: faster recovery, reduced hospital stay, less blood loss and less pain and scarring. At Methodist Germantown, robotic surgery is currently available for certain urological and gynecologic procedures.
Cardiac Services
Methodist Le Bonheur Germantown Hospital offers state-of-the-art cardiac services that include a certified Chest Pain Center in our Emergency Department, dedicated open heart surgical suites, a cardiovascular intensive care unit, a cardiac step-down and medical unit, inpatient and outpatient cardiac rehabilitation and cardiac catheterization labs. Our non-invasive cardiology services include echocardiograms and cardiac stress tests.
Cardiothoracic Surgery Patient Mentor Program
Facing a stay in the hospital and undergoing a complex open-heart procedure can be an overwhelming experience. Talking with someone that has been through the surgery before can help prepare both you and your family for what to expect during and after your hospital stay.
The Cardiothoracic Surgery Patient Mentor Program at Methodist Germantown is designed to provide pre- and post-surgery support by matching patients with a volunteer mentor. Depending on your preferences, mentors offer tours of the Cardiovascular Intensive Care Unit (CVICU) before your surgery so that you and your family can become familiar with what your surroundings will look like. They can also introduce you to staff, address questions or concerns you may have, and provide encouragement during your recovery and rehabilitation.
Click here to watch a video about the Patient Mentor Program, or call 901.516.6690, for more information.
Maternity Services
At Methodist Le Bonheur Germantown Hospital's Women's & Children's Pavilion, every detail is designed to make the childbirth experience more comfortable, more private and more fulfilling. Labor and delivery rooms combine the comfort of home-like amenities with the sophistication and safety of the hospital. We also help you and your family prepare for your baby's arrival with childbirth classes for parents. Board-certified neonatologists and a fully equipped Level III NICU are available for premature and sick infants.
Diagnostic Services
- General diagnostic procedures
- Cardiac catheterization labs
- CT "CAT" scan, including the 64-slice scanner
- Peripheral vascular procedures
- Ultrasound
- MRI services
- Nuclear medicine
- Interventional radiology lab
Joint Replacement and Orthopedics
Methodist Le Bonheur Healthcare is proud to be designated as a U.S. News and World Report best hospital for orthopedics in 2010-2011. Ranked number 27 in the nation out of 1,600 hospitals for orthopedic care, this distinction is based on superior clinical outcomes, the number of procedures performed and our reputation among physicians.
Click here to find out more about the dedicated joint unit at Germantown and how to prepare for your surgery.
Outpatient Diagnostic Centers
Outpatient Rehabilitation Services
We offer outpatient rehabilitation services for physical, speech, and occupational therapy and help for those with urinary incontinence and pelvic disorders. We also offer Le Bonheur Rehabilitation Services for pediatric patients. Outpatient rehabilitation services are provided on the Methodist Le Bonheur Germantown campus in Medical Office Building A, Suite 250 on the north side of the hospital campus. For more information, call 901.516.6929.
Outpatient cardiac rehabilitation and pelvic rehabilitation are available at our new location on the campus of the Jewish Community Center on Poplar Avenue, just west of Kirby Parkway. For more information about our services at this location, call 901.767.3061.
As part of our outpatient services, we are proud to offer a monthly Stroke Support Group. This group meets on the first Tuesday of each month at 4:00 p.m. in Medical Office Building A (on the hospital campus). For more information about upcoming topics, please call 901.516.6929.
Outpatient Surgery
The Same Day Surgery Center inside the hospital and the Methodist Germantown Surgery Center on Germantown Road offer a wide array of testing services and outpatient surgery options.
Le Bonheur Pediatric Unit
The hospital has its own Le Bonheur Pediatric Unit designed just for children. An experienced pediatric nursing staff works closely with pediatricians and pediatric specialists using Le Bonheur-developed protocols in caring for children. Children with more critical illnesses or injuries are stabilized and sent to Le Bonheur Children's Hospital.
Living Well on GHS-TV Channel 17
William Kenley, CEO of Methodist Le Bonheur Germantown Hospital, hosts the monthly program, which features the latest in medical advancements and topics affecting your health and wellness. Click here for more information on the show.
Our Community Involvement
Methodist Le Bonheur Germantown is proud to support various community programs and events, including:
- Germantown Chamber of Commerce
- Germantown Festival
- Germantown Parks & Recreation
- Germantown Senior Expo
- Germantown Charity Horse Show
- Germantown Performing Arts Center (GPAC)
Stay up to date with information from Methodist Le Bonheur Germantown Hospital by downloading our quarterly newsletter, Living Well. Inside you'll find the latest on medical technology, health news and events happening in our area.