Paula Jacobs was appointed vice president of Process Improvement and Innovation in February 2013. Jacobs is responsible for facilitating the development and deployment of best practices in operations planning, execution and improvement at the system level. Jacobs works closely with chief quality and chief nursing officers to ensure high-quality, cost-effective, safe, and unified care experiences for the patients and families of Methodist Le Bonheur Healthcare.
Jacobs joined Methodist in 2004 as project manager in Care Management and was named Methodist North Hospital's director of quality and performance improvement in 2005. In 2011, she was named administrative director of Quality and Patient Affairs at Methodist North and South Hospitals. Jacobs holds a BS in psychology and an MA in counseling psychology from Liberty University. She is a certified Six Sigma Black Belt and served on the Tennessee Center for Performance Excellence Board of Examiners in 2009, 2010, and 2012.